Privacy Policy
How we protect and handle your information
Our Commitment to Privacy
At Ngaatec, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including web design, web hosting, email hosting, domain registration, and graphic design services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. We reserve the right to make changes to this policy at any time, and will notify you of any material changes by updating the date at the top of this page.
Information We Collect
We collect information to provide and improve our services
When you register, purchase services, or contact us, we may collect:
- Full name and business name
- Email address and phone number
- Billing and payment information
- Physical address for domain registration (if required)
Automatically collected when you use our services:
- IP address and browser information
- Device information and operating system
- Usage data and browsing behavior
- Cookies and tracking technologies
Note: For domain registrations, we are required by ICANN and registry operators to collect and provide certain contact information for the public WHOIS database. We offer privacy protection services where available to mask your personal information.
How We Use Your Information
Service Delivery
To provide and maintain our services, process transactions, and manage your account
Communication
To send you service updates, billing information, and respond to your inquiries
Security
To protect against fraud, unauthorized access, and maintain service security
Improvement
To analyze usage patterns and improve our website and services
Data Sharing and Disclosure
We may share your information in the following circumstances:
Third-Party Service Providers
We share data with companies that help us operate our business (payment processors, domain registries, hosting providers)
Legal Requirements
When required by law, regulation, or legal process
Business Transfers
In connection with a merger, acquisition, or sale of assets
With Your Consent
When you explicitly authorize us to share your information
We do not sell your personal information to third parties for marketing purposes.
Data Security
How we protect your information
Encryption
SSL/TLS encryption for all data transmitted between your browser and our servers
Access Controls
Strict internal access controls and authentication requirements
Secure Storage
Data stored in secure, monitored facilities with regular backups
Important: While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continually work to protect your data.
Your Rights and Choices
Access and Correction
You may request access to your personal information and correct inaccuracies.
Contact us to update your information or request a copy of your data.
Data Deletion
You may request deletion of your personal information, subject to legal obligations.
Note: Some data may be retained as required by law or for legitimate business purposes.
Marketing Communications
You can opt out of marketing emails by clicking the unsubscribe link.
Service-related communications (billing, support) cannot be opted out of.
Cookie Preferences
You can manage cookies through your browser settings.
Disabling cookies may affect website functionality.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
International Data Transfers
As a Zimbabwe-based company serving clients worldwide, your information may be transferred to and processed in countries other than your own. These countries may have data protection laws different from your jurisdiction.
By using our services, you consent to the transfer of your information to Zimbabwe and other countries where we or our service providers operate. We take appropriate safeguards to ensure your information remains protected.
Contact Us
If you have questions about this Privacy Policy
Data Protection Officer
For data protection inquiries, please contact our Data Protection Officer:
Email: dpo@ngaatec.com